Job Description
Join our dynamic team at Peak Support Solutions for an exclusive weekend hiring event! We're seeking passionate Customer Service Representatives to deliver exceptional support during high-demand weekend shifts. Enjoy competitive pay, comprehensive benefits, and a modern hybrid work environment. Perfect for individuals seeking work-life balance with weekend schedules. Apply today and become part of Denver's fastest-growing support team!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve complex issues using our proprietary CRM and knowledge base tools
- Meet/exceed performance metrics for resolution time and customer satisfaction
- Collaborate with cross-functional teams to improve service processes
- Document interactions accurately in our customer relationship management system
- Participate in weekend rotational schedules (Sat/Sun) with weekday flexibility
- Contribute to ongoing training initiatives and process improvements
Qualifications
- Minimum 1 year customer service experience in high-volume environments
- Proficiency with CRM software (Salesforce preferred) and Microsoft Office Suite
- Exceptional problem-solving and conflict resolution abilities
- Strong typing skills (45+ WPM) and multitasking capabilities
- Available for consistent weekend shifts (Saturday/Sunday 8am-6pm)
- High school diploma or equivalent; college degree preferred
- Positive attitude with ability to thrive in fast-paced settings