Job Description
Join our award-winning customer service team in Arlington, VA! We're seeking passionate Customer Service Representatives for immediate hire with comprehensive paid training. Enjoy competitive pay, career growth opportunities, and a supportive team environment. No experience necessary – we provide all the tools you need to succeed!
Responsibilities
- Deliver exceptional customer support via phone, email, and chat
- Resolve inquiries and troubleshoot technical issues efficiently
- Document interactions and maintain accurate customer records
- Collaborate with team members to improve service quality
- Meet performance metrics for response time and resolution rates
- Upsell products/services when appropriate
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to type 35+ WPM with accuracy
- Proficiency with CRM software and MS Office
- Customer service mindset with patience and empathy
- Ability to work flexible shifts including weekends
- Valid US work authorization
- Willingness to complete paid training program