Job Description
Are you looking for a rewarding career in customer service? Apex Support Solutions is currently hosting a Hiring Event in Scranton, PA, and we are seeking motivated individuals to join our dynamic Weekend Shift team.
As a Customer Service Representative, you will be the friendly voice our customers rely on. Whether it's answering inquiries, resolving issues, or providing product information, you will play a crucial role in our success. No prior experience is necessary! We provide comprehensive training to get you up to speed.
Why Join Us?
- Competitive Pay: Earn $18 - $22 per hour with performance bonuses.
- Weekend Flexibility: Enjoy your weekdays off while building a career.
- Benefits Package: Medical, dental, and vision insurance available.
- Growth Opportunities: Clear paths for advancement within the company.
Don't miss this opportunity to join a top-rated team. Apply today for our upcoming hiring event!
Responsibilities
- Respond to incoming customer inquiries via phone, email, and chat with a professional and empathetic tone.
- Resolve customer complaints and issues efficiently to ensure high satisfaction rates and retention.
- Accurately document all customer interactions and transactions in our CRM system.
- Collaborate with team leads and other departments to find the best solutions for complex issues.
- Stay updated on product knowledge and company policies to provide accurate information.
- Meet daily and weekly performance metrics and KPIs.
- Assist in training new hires and onboarding processes when needed.
Qualifications
- High School Diploma or GED required.
- Basic computer proficiency and typing skills (25+ WPM).
- Excellent verbal and written communication skills.
- Mandatory: Must be available to work weekends (Saturday & Sunday).
- Ability to work in a fast-paced, high-volume environment.
- Strong problem-solving abilities and a customer-first mindset.