Job Description
Join our dynamic team as a Customer Service Representative and kickstart your career with an immediate weekend shift opportunity in Columbus, OH! At ClientFirst Solutions, we value exceptional talent and offer competitive compensation, comprehensive training, and a supportive environment where your growth matters. If you're passionate about delivering outstanding customer experiences and thrive in a fast-paced setting, this role is your perfect match.
Responsibilities
- Resolve customer inquiries via phone, email, and live chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining strict confidentiality
- Collaborate with cross-functional teams to escalate complex issues and ensure resolution
- Meet/exceed performance metrics including call quality, resolution time, and customer satisfaction
- Proactively identify process improvements to enhance service delivery
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Minimum 1 year customer service experience in a call center or similar environment
- Exceptional verbal/written communication and active listening skills
- Proficiency with Microsoft Office Suite and CRM platforms (Salesforce/Zendesk)
- Ability to work flexible weekends (Saturday/Sunday) and adapt to changing priorities