Job Description
Join our dynamic team at PrimeConnect Solutions and become the voice of excellence for our valued clients! We're seeking passionate Customer Service Representatives to deliver exceptional support during weekend shifts. This is your opportunity to thrive in a fast-paced environment where your problem-solving skills and empathy directly impact customer satisfaction. Enjoy competitive pay, comprehensive training, and a supportive culture that values your growth. Immediate start available – apply today!
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism and empathy
- Resolve customer inquiries, billing issues, and technical concerns efficiently
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed performance metrics including call quality and resolution times
- Contribute to process improvements for enhanced customer experience
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service or call center experience
- Exceptional verbal/written communication and active listening skills
- Strong problem-solving abilities with a customer-first mindset
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work independently during weekend shifts (Sat/Sun)
- Typing speed of 40+ WPM with high accuracy