Job Description
Join ConnectCare Solutions as a Part-Time Remote Call Center Agent and deliver exceptional customer service from the comfort of your home! We're seeking motivated individuals to support our healthcare clients with compassion and professionalism. Enjoy flexible scheduling, competitive pay, and comprehensive training. Be part of a dynamic team making a real difference while advancing your career in customer service.
What We Offer:
- Flexible part-time hours (20-30 hrs/week)
- Remote work from anywhere in Houston
- Competitive hourly pay ($16-$20)
- Comprehensive paid training
- Health benefits eligibility
- Opportunities for advancement
Responsibilities
- Handle inbound/outbound calls for healthcare clients with empathy and accuracy
- Resolve customer inquiries regarding insurance claims, billing, and services
- Maintain detailed and accurate call documentation in CRM systems
- Meet performance metrics for call volume and resolution times
- Adhere to HIPAA compliance standards for patient data
- Collaborate with team members to improve service quality
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6 months+ customer service/call center experience
- Strong verbal communication and active listening skills
- Proficient with computers and CRM software
- Quiet, dedicated home workspace with reliable internet
- Ability to work flexible shifts including evenings/weekends
- Healthcare industry knowledge a plus
- Background check and drug screen required