Job Description
Are you a dedicated problem solver looking to join a thriving team? Apex Support Solutions is expanding our operations and looking for a talented Customer Service Representative to join our weekend shift crew.
We are committed to employee growth. That’s why we offer a comprehensive paid training program designed to get you up to speed quickly and confidently. If you thrive in a fast-paced environment and love helping others, we want to hear from you.
What You’ll Do:
- Provide exceptional support to our valued customers via phone and email.
- Handle inquiries regarding products, services, and account details.
- Resolve complex issues with patience and professionalism.
- Accurately process transactions and update customer records.
- Collaborate with the team to ensure high-quality service standards.
Why Apply?
- Paid Training: No prior experience? No problem. We teach you everything you need to know.
- Competitive Pay: Earn between $18.00 and $24.00 per hour.
- Flexible Schedule: Enjoy your weekdays while we handle the weekends.
- Career Advancement: Clear paths to management and specialized roles.
Responsibilities
- Respond to customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer complaints and issues with patience and empathy.
- Process orders, returns, and exchanges accurately.
- Document all customer interactions and account information in the CRM system.
- Upsell products and services to meet departmental targets.
- Collaborate with team leads to improve service quality and resolve escalations.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is preferred but not required (full training provided).
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Basic computer proficiency (Microsoft Office Suite and CRM software).
- Ability to work weekends and holidays as scheduled.