Job Description
We are seeking a dynamic Customer Service Representative to join our thriving team in Long Beach, California. As a key member of our support staff, you will handle a high volume of inquiries during our weekend shifts, ensuring every customer leaves satisfied.
At Apex Contact Solutions, we pride ourselves on a premium work environment that values employee growth and stability. If you are ready for an immediate start and want to work in a role that offers both flexibility and competitive pay, we want to hear from you.
Responsibilities
- Manage inbound and outbound customer communications via phone, email, and live chat.
- Resolve customer issues efficiently while maintaining a professional and empathetic demeanor.
- Process customer orders, returns, and exchanges accurately.
- Document customer interactions and feedback within the CRM system.
- Collaborate with the support team to identify trends and improve service quality.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High school diploma or equivalent (GED).
- Previous customer service experience is a plus, but we provide comprehensive training.
- Strong verbal and written communication skills.
- Ability to work weekends (Saturday and Sunday) with a flexible schedule.
- Proficiency in Microsoft Office Suite and basic computer navigation.