Job Description
Are you looking for a weekend job in Los Angeles that offers the flexibility of working from home? Apex Support Solutions is seeking a dedicated Customer Service Representative to join our growing team. If you excel at problem-solving and thrive in a remote environment, we want to hear from you.
Why Join Us?
- Flexible Schedule: Enjoy your weekends off while earning a competitive hourly wage.
- Remote Work: Work from the comfort of your home in Los Angeles or anywhere in CA.
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Professional Growth: Opportunities for advancement within our support network.
We are looking for individuals who are patient, articulate, and ready to represent our brand with excellence.
Responsibilities
- Answer inbound customer inquiries via phone, email, and chat during weekend shifts.
- Resolve customer complaints and issues efficiently while maintaining a positive tone.
- Process orders, returns, and account adjustments accurately using CRM software.
- Document all interactions and customer feedback in the company database.
- Collaborate with team leads and other departments to ensure seamless service delivery.
- Stay up-to-date with product knowledge and company policies.
- Adhere to quality assurance standards and KPI metrics.
Qualifications
- High school diploma or GED equivalent required.
- Previous experience in a call center or customer service role is preferred.
- Must have a stable high-speed internet connection and a quiet workspace.
- Strong verbal communication skills with a clear phone voice.
- Proficiency in Microsoft Office Suite and computer navigation.
- Ability to work rotating weekends (Saturday and Sunday) as required.
- Customer-centric attitude with a focus on problem resolution.