Job Description
We are currently seeking a highly motivated Customer Service Representative to join our dynamic team in New York. If you are looking for a stable career with weekend shifts and an immediate start, this is the perfect opportunity for you.
As a valued member of our support team, you will play a critical role in ensuring our clients receive top-tier assistance. We offer a modern work environment, comprehensive training, and a competitive benefits package.
Responsibilities
- Manage high-volume inbound and outbound customer calls with professionalism and empathy.
- Resolve customer inquiries and complaints efficiently to ensure high satisfaction rates.
- Document all interactions accurately within our CRM systems.
- Collaborate with team leads to improve service processes and performance metrics.
- Provide product information and troubleshoot technical issues for clients.
Qualifications
- High school diploma or GED required; previous call center experience is a plus.
- Strong verbal communication and active listening skills.
- Ability to type at least 35-40 WPM.
- Reliable internet connection and a quiet workspace for remote/hybrid options.
- Availability to work weekends (Saturday and Sunday).