Job Description
Join our award-winning customer service team in sunny Long Beach! We're seeking passionate Weekend Shift Representatives to deliver exceptional support while enjoying competitive pay and comprehensive paid training. This role offers the perfect work-life balance with weekends off during the week, plus opportunities for growth and advancement. Our state-of-the-art facility in downtown Long Beach provides a modern, collaborative environment where your skills will thrive.
Why You'll Love Working With Us:
- Comprehensive paid training program (2 weeks)
- Competitive hourly wage with performance bonuses
- Flexible weekend schedule (Sat/Sun shifts available)
- Health benefits and 401(k) matching
- Fun team culture with monthly appreciation events
Responsibilities
- Handle inbound/outbound customer calls and emails with professionalism
- Resolve product inquiries, billing issues, and technical support requests
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Maintain customer satisfaction scores above 95%
- Adhere to company policies and regulatory compliance
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or call center experience
- Strong typing skills (40+ WPM) and computer proficiency
- Excellent verbal communication and active listening skills
- Ability to work weekends and adapt to flexible schedules
- Problem-solving mindset with attention to detail
- Spanish bilingual skills highly valued
- Must pass background check and drug screening