Job Description
Join ConnectCare Solutions as a Weekend Customer Service Representative and deliver exceptional remote support to our valued clients! This part-time role offers the flexibility of working from home while making a real impact. We're seeking empathetic professionals to handle inquiries, resolve issues, and ensure customer satisfaction during weekend shifts. Enjoy competitive pay, comprehensive training, and a supportive virtual team environment. If you thrive in customer-facing roles and want weekend flexibility, apply today to start your remote career journey!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service issues using CRM tools and knowledge bases
- Document interactions accurately and maintain detailed case records
- Collaborate with cross-functional teams to escalate complex issues
- Meet/exceed performance metrics including CSAT, FCR, and AHT
- Participate in ongoing training to stay updated on products/policies
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in remote or hybrid setting
- Strong verbal/written communication skills with neutral accent
- Proficient in CRM software (Salesforce, Zendesk) and MS Office
- Ability to troubleshoot technical issues independently
- Available to work Saturday/Sunday shifts (8 AM - 6 PM CST)
- High-speed internet and quiet home office setup required