Job Description
Join Global Connect Solutions as a Work From Home Customer Service Representative and become part of an award-winning team dedicated to excellence! We're seeking dynamic professionals for our weekend shift positions serving clients in New York and Florida. Enjoy the flexibility of remote work while delivering exceptional customer experiences with competitive compensation and comprehensive benefits.
Why You'll Love Working With Us:
• 100% remote work environment
• Weekend shift differential pay
• Health, dental, and vision insurance
• Professional development stipend
• Collaborative virtual team culture
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and account issues using CRM tools and knowledge base resources
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with technical support teams for complex issue escalation
- Meet/exceed performance metrics for resolution time and customer satisfaction scores
- Participate in weekly virtual training sessions to enhance product knowledge
- Adhere to strict data privacy and security protocols
Qualifications
- Minimum 2 years of customer service experience in a remote or contact center environment
- Proven ability to troubleshoot technical issues independently
- Strong written and verbal communication skills
- Proficiency with CRM platforms (Salesforce preferred)
- High-speed internet connection and quiet home office setup
- Availability for weekend shifts (Saturday/Sunday 8am-6pm ET)
- Authorized to work in the US and residing in NY or FL