Job Description
Join our award-winning customer support team at TechConnect Solutions Inc. during our exclusive San Jose hiring event! We're seeking motivated individuals to launch their careers in a dynamic, fast-paced call center environment. Enjoy competitive pay, comprehensive benefits, and clear advancement pathways while serving industry-leading clients. No experience required – we provide paid training and ongoing mentorship. Work in our modern downtown San Jose office with flexible scheduling options. Apply today to secure your spot at this limited-opportunity hiring event!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Meet and exceed performance metrics (call handling time, quality scores)
- Collaborate with team members to resolve complex issues
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal communication skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency with typing speed of 30+ WPM
- Positive attitude with problem-solving mindset
- Reliable transportation to downtown San Jose office
- Flexibility to work evenings/weekends as needed