Job Description
Join ConnectCare Solutions as a Weekend Customer Service Representative and become the heart of our remote team! We're seeking empathetic professionals to deliver exceptional support during weekend hours while working from the comfort of your home. Enjoy competitive pay, comprehensive training, and a flexible schedule that respects your work-life balance. Help us create positive customer experiences and grow your career in a dynamic, supportive environment.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues using CRM tools
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed performance metrics including CSAT and first-contact resolution
- Adhere to HIPAA compliance standards for protected health information
Qualifications
- 1+ years customer service experience in healthcare or tech industry
- Strong verbal/written communication skills and active listening abilities
- Proficient in CRM systems (Salesforce experience preferred)
- Ability to troubleshoot technical issues remotely
- Flexible availability for weekend shifts (Sat/Sun 8AM-8PM CST)
- High-speed home internet and quiet workspace
- HS diploma or equivalent; college degree preferred