Job Description
Launch your career in customer service with our paid training program! We're urgently hiring motivated individuals for our Memphis, TN and Virginia locations. No experience necessary – we'll equip you with the skills to excel in a fast-paced, rewarding environment.
Join our award-winning team and enjoy competitive pay, comprehensive benefits, and clear growth pathways. Our structured training program ensures you'll master customer interaction techniques, conflict resolution, and industry-specific tools.
What Makes Us Special:
- Full paid training (4 weeks)
- Health/dental/vision insurance
- Tuition reimbursement
- Paid time off & holidays
- 401(k) with company match
Responsibilities
- Handle customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service issues using CRM systems
- Document interactions and maintain accurate customer records
- Meet performance metrics (CSAT, resolution time, FCR)
- Collaborate with support teams to resolve complex escalations
- Continuously improve product knowledge and service techniques
Qualifications
- High school diploma or equivalent required
- Strong communication and active listening skills
- Ability to type 35+ WPM with accuracy
- Proficient in Microsoft Office and web applications
- Flexible schedule availability (including weekends)
- Pass background check and drug screening
- Customer service experience preferred but not required