Job Description
Are you a dedicated problem-solver looking for a weekend opportunity that offers the freedom of working from home? We are seeking a Customer Service Representative to join our growing team serving clients in New York and Pennsylvania.
In this role, you will be the first point of contact for our valued customers, ensuring their inquiries are resolved efficiently and professionally. Whether it's technical support or account management, your expertise will make a difference.
Why Join Our Team?
- Remote Flexibility: Enjoy the comfort of a home office in NY or PA.
- Weekend Schedule: Keep your weekdays free with our Saturday/Sunday shifts.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Growth Opportunities: Path to full-time and leadership roles.
Responsibilities
- Manage a high volume of incoming customer calls and emails regarding products and services.
- Resolve complex customer issues with empathy and efficiency using our ticketing system.
- Verify customer information and process transactions accurately.
- Document all interactions and updates in the CRM database.
- Collaborate with the support team to identify trends and improve service quality.
- Adhere to company policies and quality assurance standards at all times.
Qualifications
- High school diploma or GED required.
- Previous experience in customer service, call centers, or tech support is highly preferred.
- Reliable high-speed internet connection and a quiet home workspace.
- Strong verbal and written communication skills.
- Ability to work weekends (Saturday and Sunday) on a full-time basis.
- Proficiency with Microsoft Office Suite and CRM software.