Job Description
Join our award-winning remote team as a Customer Service Representative and deliver exceptional experiences from the comfort of your home! We're seeking dedicated professionals to handle inbound/outbound calls, resolve inquiries, and maintain customer satisfaction during weekend shifts. Enjoy competitive pay, comprehensive benefits, and flexible scheduling while supporting our diverse client base.
Responsibilities
- Handle 50+ daily customer calls via VoIP and chat platforms
- Resolve billing, technical, and product inquiries using CRM systems
- Document interactions accurately in Salesforce and Zendesk
- Collaborate with escalation teams for complex issue resolution
- Maintain 95%+ customer satisfaction metrics
- Participate in weekend shift rotations (Sat-Sun 8AM-8PM EST)
- Complete monthly product certification training
Qualifications
- 1+ years customer service experience in remote/office environments
- High school diploma or equivalent; college degree preferred
- Typing speed of 40+ WPM with 95% accuracy
- Proficiency in CRM tools (Salesforce, Zendesk)
- Quiet home office with reliable high-speed internet
- Exceptional verbal/written communication skills
- Ability to work independently with minimal supervision
- Flexible availability for weekend shifts