Job Description
Join TechConnect Solutions as a Full-Time Chat Support Specialist in Indianapolis! We're seeking passionate communicators to deliver exceptional customer experiences through live chat. Enjoy competitive pay, comprehensive benefits, and immediate start in a dynamic environment. Be the voice of our brand while solving complex issues with empathy and efficiency.
Responsibilities
- Provide real-time chat support for diverse customer inquiries across multiple platforms
- Resolve technical issues, billing questions, and product concerns with speed and accuracy
- Document interactions in CRM systems while maintaining detailed case notes
- Collaborate with technical teams to escalate unresolved issues effectively
- Proactively identify opportunities to enhance customer satisfaction workflows
- Participate in ongoing training on new products and support protocols
- Monitor chat queues to maintain optimal response times (under 90 seconds)
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years customer service experience in chat/voice support
- Exceptional written communication with professional tone
- Proficiency in CRM software (Zendesk/Salesforce) and chat platforms
- Strong problem-solving skills with ability to multitask
- Reliable internet connection and quiet home office setup
- Flexibility to work evenings/weekends as needed
- Basic technical troubleshooting knowledge for software/hardware issues