Job Description
Join our dynamic team as a Weekend Customer Service Representative in Sacramento! We're seeking passionate individuals to deliver exceptional support while enjoying a flexible weekend schedule. This role offers competitive pay, comprehensive training, and opportunities for career growth. Ideal for students, parents, or professionals seeking work-life balance. Apply now to become a valued voice of our brand!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, product, and service issues using CRM tools
- Document interactions accurately in Salesforce and maintain customer records
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics including CSAT and resolution time
- Participate in weekend rotational shifts covering Saturday/Sunday
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Strong conflict resolution and active listening skills
- Proficient with Microsoft Office and CRM software
- Ability to work independently in a fast-paced environment
- Weekend availability (Saturday/Sunday) required
- Typing speed of 40+ WPM