Job Description
Join ConnectCare Solutions as a Customer Service Representative and kickstart your career with paid training! We're seeking motivated individuals to deliver exceptional customer support during weekend shifts in Wichita, KS. Enjoy competitive pay, flexible scheduling, and opportunities for advancement in a dynamic call center environment. No prior experience required – we provide comprehensive training to set you up for success.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet performance metrics including call quality and resolution rates
- Collaborate with team members to enhance customer experiences
- Adhere to company policies and regulatory compliance standards
- Participate in ongoing training and development programs
Qualifications
- High school diploma or equivalent required
- Strong verbal communication and active listening skills
- Ability to work weekends (Saturday/Sunday shifts)
- Basic computer proficiency and typing skills
- Customer service mindset with problem-solving abilities
- Reliable attendance and punctuality
- Positive attitude and adaptability in fast-paced environments
- Must pass background check and drug screening