Job Description
Are you looking for a rewarding career in customer service with flexible weekend hours? Premier Support Solutions is currently hiring a Customer Service Representative for our operations in Wichita, KS. We are offering paid training to help you succeed in your new role.
As a key member of our team, you will be the friendly face of our company, assisting local and national clients with their inquiries. We value patience, clear communication, and a positive attitude. This is an excellent opportunity to grow your career in a supportive environment.
Responsibilities
- Handle inbound and outbound customer calls and emails regarding products and services.
- Resolve customer complaints and inquiries with empathy and efficiency.
- Process orders, returns, and exchanges accurately and in a timely manner.
- Maintain detailed and up-to-date customer records in our CRM system.
- Provide accurate information about pricing, promotions, and account details.
- Collaborate with the sales and support team to ensure customer satisfaction.
- Identify opportunities to upsell products or services to existing clients.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience is preferred but not mandatory for the right candidate.
- Must be available to work weekends (Saturday and Sunday).
- Strong verbal and written communication skills.
- Basic computer proficiency and typing speed of 35+ WPM.
- Reliable internet connection and a quiet workspace.
- A positive attitude and a genuine desire to help people.