Job Description
We are currently seeking a highly motivated Customer Service Representative to join our team in Dallas, Texas. In this role, you will be the first point of contact for our valued clients, providing exceptional support and resolving inquiries with empathy and efficiency. We are proud to offer comprehensive paid training to all new hires, ensuring you have the tools you need to succeed in a weekend shift environment.
What We Offer:
- Competitive Salary: $18.00 - $22.00 per hour depending on experience.
- Flexible Schedule: Dedicated weekend shifts (Saturday & Sunday) allowing you to enjoy your weekdays.
- Health Benefits: Medical, Dental, and Vision insurance for full-time employees.
- Professional Growth: Clear pathways for career advancement within the company.
We are looking for individuals who are passionate about helping others and want to build a long-term career in customer service.
Responsibilities
- Answer incoming customer inquiries via phone, email, and live chat in a professional and timely manner.
- Assist customers with product information, account issues, and technical troubleshooting.
- Resolve complaints and escalations to ensure high customer satisfaction scores.
- Accurately document all customer interactions and updates in the CRM database.
- Collaborate with team leads to improve service processes and training materials.
- Adhere to all company policies, quality standards, and compliance regulations.
Qualifications
- High School Diploma or GED required; Associate’s degree preferred.
- Previous experience in customer service, call centers, or retail is a plus but not required due to our paid training.
- Excellent verbal communication and active listening skills.
- Ability to type 35+ WPM and navigate computer systems efficiently.
- Must be available to work weekends (Saturday and Sunday).
- Must be a US citizen or authorized to work in the United States.