Job Description
Join our award-winning customer service team and deliver exceptional experiences from the comfort of your home! We're seeking dedicated Weekend Shift Customer Service Representatives to support our growing client base in Fort Worth, TX. This remote position offers competitive pay, comprehensive benefits, and a flexible weekend schedule (Saturday/Sunday), allowing you to balance work and life seamlessly. Enjoy our state-of-the-art virtual training program, career advancement opportunities, and a supportive team culture that values your contributions.
What We Offer:
- Competitive hourly pay + performance bonuses
- Full benefits package (health/dental/vision)
- Paid time off and holidays
- Home office equipment stipend
- 401(k) with company match
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and account-related issues using CRM systems
- Document interactions accurately in Salesforce and maintain detailed case notes
- Collaborate with internal teams to resolve complex customer escalations
- Meet/exceed quality and productivity metrics (20+ cases/day)
- Participate in ongoing training to stay updated on products/policies
- Identify upsell opportunities and contribute to revenue growth
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in remote or call center environment
- Exceptional communication skills and emotional intelligence
- Proficient in CRM platforms (Salesforce experience a plus)
- Reliable high-speed internet and quiet home office space
- Ability to work independently and manage time effectively
- Flexible availability for weekend shifts (8 AM - 6 PM CST)
- Passion for problem-solving and customer advocacy