Job Description
Join Elite Support Solutions as a Customer Service Representative in Jacksonville and enjoy the security of weekly pay! We're seeking empathetic professionals to deliver exceptional customer experiences with comprehensive paid training. Our team thrives in a dynamic environment where your growth matters. Enjoy competitive pay, benefits, and a supportive culture that values your contributions.
Responsibilities
- Resolve customer inquiries via phone, email, and chat
- Process orders, returns, and account modifications
- Document interactions in CRM systems with precision
- Collaborate with team to resolve complex issues
- Meet performance metrics for quality and efficiency
- Identify upsell opportunities to enhance customer satisfaction
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work flexible shifts including weekends
- Proficient with Microsoft Office and CRM software
- Positive attitude and resilience under pressure