Job Description
Are you a dedicated professional seeking a stable career with immediate start opportunities and guaranteed weekly pay? We are looking for a dynamic Customer Service Representative to join our growing team in Virginia Beach. If you excel in a fast-paced environment and love helping people, we want to hear from you.
In this role, you will serve as the first point of contact for our clients, ensuring a seamless and positive experience. We offer a comprehensive benefits package, including health insurance, paid time off, and a clear path for career advancement.
Responsibilities
- Handle inbound and outbound customer inquiries via phone, email, and live chat with a focus on resolution.
- Assist customers with product information, order status, and billing questions.
- Document all interactions accurately in the CRM system.
- Escalate complex issues to the appropriate supervisor or department.
- Maintain a high level of knowledge regarding company policies and procedures.
- Contribute to team goals by meeting daily and weekly KPIs.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is preferred but not required (we provide training).
- Strong verbal and written communication skills.
- Proficiency with Microsoft Office Suite (Word, Excel, Outlook).
- Ability to work independently and manage time effectively.
- Must be available to work flexible hours, including weekends and holidays.