Job Description
Join our award-winning customer service team in Wichita and enjoy the financial security of weekly pay! We're hosting a special hiring event for motivated individuals who thrive in fast-paced environments. As a Customer Service Representative, you'll be the voice of our brand, delivering exceptional support to our valued clients while building a rewarding career with growth opportunities.
Why Apply?
- Weekly Pay - No more waiting for monthly checks!
- Comprehensive Benefits - Health, dental, vision, and 401k matching
- Career Growth - Clear advancement paths and skill development programs
- Modern Workspace - Collaborative environment with latest technology
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues efficiently with empathy and professionalism
- Document interactions and maintain accurate customer records
- Collaborate with team to improve service quality and workflows
- Meet/exceed performance metrics (CSAT, resolution rates)
- Participate in ongoing training to enhance product knowledge
- Contribute to continuous improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in fast-paced environment
- Exceptional communication and active listening skills
- Strong problem-solving abilities with attention to detail
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to work flexible shifts including weekends
- Positive attitude with resilience under pressure
- Must pass background check and drug screening