Job Description
Join Fort Worth Solutions Group as a Customer Service Representative and enjoy weekly paychecks plus comprehensive paid training! We're seeking passionate professionals to deliver exceptional support while building rewarding careers in our dynamic Fort Worth headquarters. Key benefits include: Weekly pay, paid training, health insurance, and career advancement opportunities. Why you'll love this role: Competitive hourly rates ($18-$24), supportive team environment, and clear pathways to team lead positions. Ready to thrive? Apply now to start your journey with us!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product-related issues
- Document interactions in CRM systems with precision
- Meet/exceed performance metrics for call quality and resolution
- Collaborate with technical teams to escalate complex cases
- Contribute to process improvement initiatives
- Maintain thorough knowledge of product/services
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Excellent communication and problem-solving skills
- Ability to work flexible shifts (including weekends)
- Proficiency with CRM software and MS Office Suite
- Strong attention to detail and multitasking abilities
- Positive attitude and resilience in high-volume settings
- Must pass background check and drug screening