Job Description
Join Philadelphia's premier call center and enjoy weekly paychecks starting immediately! At Apex Solutions Group, we value your talent and reward dedication with competitive compensation and rapid advancement opportunities. Our modern downtown office offers a collaborative environment where your communication skills shine. Benefit from paid training, flexible scheduling options, and comprehensive health benefits. Perfect for career changers or recent graduates seeking financial stability without waiting for monthly paychecks.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve billing inquiries, technical issues, and service requests
- Document interactions accurately in CRM systems
- Meet/exceed daily performance metrics (call quality, resolution rates)
- Collaborate with team members to improve service efficiency
- Adhere to HIPAA/FCC compliance standards
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience
- Clear speaking voice and strong communication skills
- Ability to type 40+ WPM with 95% accuracy
- Proficient with Microsoft Office and CRM software
- Flexible availability including evenings/weekends
- U.S. work authorization required
- Background check and drug screen clearance