Job Description
Join our award-winning customer service team in El Paso and enjoy weekly pay with immediate start opportunities! We're seeking passionate individuals to deliver exceptional support experiences while building meaningful customer relationships. No weekends or holidays required. Comprehensive training provided.
Why Elite Support Solutions?
• Competitive weekly pay (every Friday)
• Comprehensive benefits package
• Career advancement paths
• Modern, supportive work environment
Responsibilities
- Handle 50-80 inbound/outbound customer calls daily via phone, chat, and email
- Resolve billing inquiries, technical issues, and service complaints with empathy
- Document interactions accurately in CRM systems (Salesforce experience preferred)
- Meet/exceed quality metrics (CSAT >90%, first-call resolution >85%)
- Collaborate with technical teams for complex issue escalation
- Participate in weekly performance improvement coaching sessions
Qualifications
- 1+ years customer service experience in BPO/retail/tech
- Typing speed: 40+ WPM with 98% accuracy
- Proficiency with Microsoft Office Suite and CRM tools
- Fluent English/Spanish bilingual certification required
- Flexible availability (must cover evenings until 8 PM CST)
- Pass background check and drug screening
- High school diploma or equivalent (college degree preferred)