Job Description
Join our award-winning call center team and enjoy the security of weekly pay with no experience required! We provide comprehensive paid training to launch your career in customer service. Our Charlotte-based operation offers competitive wages, flexible schedules, and rapid advancement opportunities. Why Choose Us? • Weekly paycheck direct deposit • Fully paid 2-week training program • Health/dental/vision benefits after 90 days • Performance bonuses and referral incentives • Modern downtown workspace with free parking
Responsibilities
- Handle inbound/outbound customer calls for Fortune 500 clients
- Resolve billing inquiries, technical issues, and service requests
- Document interactions in Salesforce CRM with 100% accuracy
- Maintain 30+ calls/day with 90% customer satisfaction rate
- Adhere to HIPAA/FCC compliance protocols
- Collaborate with Tier 2 support for escalations
Qualifications
- High school diploma or equivalent (GED accepted)
- Minimum 50 WPM typing speed
- Proficient in Microsoft Office Suite
- Clear verbal communication in English
- Ability to work flexible shifts (evenings/weekends)
- Pass background/drug screening
- Basic troubleshooting experience preferred