Job Description
Join our award-winning customer support team in Philadelphia and enjoy the stability of weekly pay! At Premier Customer Solutions, we believe in rewarding our employees with competitive compensation and growth opportunities. This full-time position offers comprehensive benefits, flexible scheduling, and a vibrant team environment. Our hiring event provides immediate onboarding for qualified candidates.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Meet/exceed quality and productivity metrics
- Collaborate with cross-functional teams
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Proficiency with CRM software (Salesforce/Zendesk)
- Exceptional communication and problem-solving skills
- Ability to work flexible shifts (evenings/weekends)
- Passion for delivering outstanding service
- Clear background check required