Job Description
Join our dynamic Austin-based team as a Customer Service Representative! We offer competitive hourly wages, weekly paychecks, and comprehensive paid training to launch your career in customer success. Enjoy a modern, supportive environment with opportunities for growth and advancement. Benefits include: Health insurance, retirement plans, and paid time off. No experience necessary – we provide all the tools you need to succeed!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and account modifications accurately
- Collaborate with cross-functional teams to resolve complex issues
- Maintain detailed records of customer interactions in CRM systems
- Meet/exceed performance metrics for call quality and resolution times
- Identify and escalate escalations to appropriate departments
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible schedules including evenings/weekends
- Customer service experience a plus but not required
- Passion for helping others and positive attitude
- Must pass background check and drug screening