Job Description
Join Nexus Solutions Group as a Night Shift Chat Support Specialist and become the digital lifeline for our clients across Philadelphia and Virginia! We're seeking empathetic, tech-savvy individuals to deliver exceptional customer support via live chat during overnight hours. Enjoy competitive pay, comprehensive benefits, and immediate start opportunities in a dynamic remote-friendly environment. If you thrive in fast-paced digital interactions and want to build a career with growth potential, apply today!
Responsibilities
- Provide real-time text-based customer support via chat for multiple industries
- Resolve technical issues, billing inquiries, and product questions efficiently
- Maintain detailed documentation of interactions and resolutions
- Collaborate with day teams to ensure seamless customer experiences
- Adhere to SLAs and quality metrics while maintaining professional tone
- Identify trends and escalate complex issues appropriately
Qualifications
- High school diploma or equivalent (college degree preferred)
- Minimum 1 year customer service experience via digital channels
- Exceptional typing speed (50+ WPM) and written communication skills
- Ability to multitask in fast-paced chat environments
- Proficiency with CRM software and troubleshooting tools
- Flexible availability for overnight shifts (11 PM - 7 AM EST)
- US-based work authorization and reliable internet connection