Job Description
Join NexServe Solutions as a Local Customer Service Representative and become the voice of our Long Beach community! We're seeking passionate individuals to deliver exceptional remote support during weekend shifts. This role combines the warmth of local service with the flexibility of working from home, allowing you to make a real impact while maintaining work-life balance. As a key member of our customer experience team, you'll resolve inquiries, build relationships, and contribute to our mission of empowering local businesses and residents.
Why You'll Love This Role:
- Competitive hourly pay ($20-$28) plus performance incentives
- 100% remote weekend schedule (Sat-Sun, 8am-5pm)
- Comprehensive training and career growth opportunities
- Supportive team environment with monthly virtual meetups
- Equipment stipend for home office setup
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat for Long Beach-based clients
- Resolve billing, technical, and service issues with empathy and efficiency
- Update customer records in CRM systems with accurate information
- Collaborate with internal teams to escalate complex issues and ensure resolution
- Identify opportunities to improve customer experience and service quality
- Meet weekly performance metrics including CSAT and first-contact resolution
- Participate in quarterly training sessions on new products and procedures
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service experience, preferably in local business support
- Exceptional communication skills and active listening abilities
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office Suite
- Strong problem-solving skills with attention to detail
- Reliable high-speed internet and dedicated home workspace
- Ability to work independently while collaborating in a virtual team
- Flexibility to work weekends with occasional holiday coverage