Job Description
Join Coastal Connect Solutions as a Customer Service Representative and enjoy weekly pay with immediate start! We're seeking empathetic professionals to deliver exceptional support to our valued clients. This full-time position offers competitive compensation, comprehensive training, and a collaborative team environment. If you thrive in fast-paced settings and possess strong communication skills, we encourage you to apply today.
Responsibilities
- Resolve customer inquiries via phone, email, and chat with exceptional professionalism
- Process orders, returns, and account modifications accurately
- Document interactions and maintain detailed case records in CRM systems
- Collaborate with team members to resolve complex customer issues
- Meet/exceed performance metrics including CSAT and resolution targets
- Identify opportunities to improve customer experience workflows
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in high-volume environments
- Proficiency with CRM software and Microsoft Office Suite
- Exceptional verbal/written communication and active listening skills
- Strong problem-solving abilities with attention to detail
- Ability to work flexible shifts including evenings/weekends
- Typing speed of 45+ WPM with high accuracy
- Positive attitude and resilience in challenging situations