Job Description
Join our dynamic team as an Entry-Level Customer Service Representative at CustomerFirst Solutions! We're seeking passionate individuals to deliver exceptional support to our Seattle-based clients. This role offers rapid career growth, comprehensive training, and a collaborative work environment. Perfect for recent graduates or career changers looking to launch their customer service journey in the heart of Seattle's thriving business district.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and product-related issues using internal knowledge bases
- Document customer interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex cases
- Meet/exceed performance metrics for response time and resolution rate
- Proactively identify opportunities to enhance customer satisfaction
- Participate in bi-weekly training sessions to stay updated on products/services
Qualifications
- High school diploma or equivalent (college graduates encouraged)
- 0-2 years customer service experience (internships welcome)
- Strong verbal/written communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to work flexible shifts including weekends
- Problem-solving mindset with attention to detail
- Valid Washington State ID or driver's license
- Must pass background check and drug screening