Job Description
Join our award-winning call center team and start earning weekly in Oklahoma City! We're seeking energetic Customer Service Representatives to handle inbound calls for Fortune 500 clients. Enjoy competitive pay, comprehensive training, and a dynamic work environment where your contributions are recognized immediately. No experience required – we provide all necessary tools and support for your success. Apply today and begin your career journey with us!
Responsibilities
- Handle 50-75 inbound/outbound calls daily with professionalism and empathy
- Resolve customer inquiries regarding products/services using CRM systems
- Meet/exceed daily performance metrics (call time, resolution rate, CSAT)
- Document interactions accurately in compliance with company protocols
- Collaborate with team members to share best practices and improve processes
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent (GED)
- Minimum 1 year customer service experience preferred
- Strong verbal communication and active listening skills
- Ability to type 30+ WPM with 95% accuracy
- Proficient with Windows OS and basic software
- Flexible availability including evenings/weekends
- Positive attitude with problem-solving mindset