Job Description
Join our award-winning customer service team at ConnectSphere Solutions! We're seeking motivated Part-Time Call Center Representatives to deliver exceptional experiences for Fortune 500 clients. Enjoy flexible scheduling, comprehensive training, and immediate start opportunities in our modern downtown LA facility. Perfect for students, career changers, and those seeking work-life balance.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using CRM systems and knowledge bases
- Meet/exceed daily performance metrics (handle time, CSAT)
- Document interactions accurately in Salesforce database
- Collaborate with team leads to improve service quality
- Adhere to strict compliance protocols and security guidelines
Qualifications
- High school diploma or equivalent (college preferred)
- 6+ months customer service or call center experience
- Strong communication skills (bilingual Spanish a plus)
- Proficiency with Windows OS and MS Office Suite
- Ability to type 35+ WPM with high accuracy
- Flexible availability including evenings/weekends
- Positive attitude and problem-solving mindset