Job Description
Join our dynamic customer service team and enjoy the financial flexibility of weekly pay! Premier Support Solutions is hosting an exclusive hiring event for motivated individuals ready to deliver exceptional customer experiences. As a key member of our Raleigh-based team, you'll become the voice of our brand, resolving inquiries with empathy and efficiency while building lasting relationships with clients. We provide comprehensive training, career advancement opportunities, and a supportive environment where your contributions are recognized and rewarded.
Why Choose Us?
- Weekly paychecks for immediate financial relief
- Comprehensive benefits package (health/dental/vision)
- Clear career growth pathways
- Modern downtown Raleigh workspace with free parking
- Employee referral bonuses
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat channels
- Resolve billing, technical, and service-related issues with first-contact resolution
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with technical teams to troubleshoot complex customer problems
- Meet/exceed key performance metrics (CSAT, AHT, FCR)
- Identify upsell opportunities to enhance customer value
- Participate in ongoing product and process training
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office
- Ability to navigate multiple systems simultaneously
- Strong problem-solving and conflict resolution abilities
- Available to work flexible shifts including evenings/weekends
- Positive attitude with resilience under pressure