Job Description
Join our dynamic team as a Customer Service Representative in Fort Worth, TX! Enjoy the stability of weekly pay while delivering exceptional support to our valued clients. This role offers competitive compensation, comprehensive training, and a supportive team environment. If you're passionate about helping others and thrive in fast-paced settings, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, shipping, and product issues efficiently
- Document interactions and maintain accurate CRM records
- Collaborate with team members to improve service quality
- Meet/exceed performance metrics for response time and resolution
- Process payments and update account information
- Identify upsell opportunities through personalized solutions
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong typing skills (35+ WPM)
- Proficient in Microsoft Office and CRM systems
- Excellent verbal/written communication skills
- Ability to work flexible hours including weekends
- Proven problem-solving abilities
- Basic knowledge of retail/e-commerce industry