Job Description
Join our award-winning team as a Customer Service Representative in Fort Worth, TX! We're seeking dynamic individuals to deliver exceptional support while enjoying the benefit of weekly pay. This role offers stability, growth opportunities, and a vibrant workplace culture where your contributions are valued daily.
As a key member of our client support team, you'll resolve inquiries, build customer relationships, and drive satisfaction metrics. Our comprehensive training program ensures you're set up for success from day one. Plus, our hiring event provides a streamlined application process!
Responsibilities
- Handle customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, technical, and service issues using CRM systems
- Document interactions and maintain accurate case records
- Collaborate with technical teams to resolve complex escalations
- Meet/exceed performance metrics for resolution time and satisfaction
- Identify upsell opportunities to enhance customer experience
- Participate in ongoing product and process training
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in B2C or B2B environment
- Proficiency with CRM software (Salesforce experience a plus)
- Exceptional communication and conflict resolution skills
- Ability to multitask in fast-paced digital/phone environments
- Strong problem-solving and critical thinking abilities
- Flexibility to work occasional evenings/weekends during peak seasons