Job Description
Immediate Opening for Call Center Professionals in Virginia Beach! Join our award-winning team at CustomerConnect Solutions and start your career in customer service excellence. We're urgently hiring energetic individuals to provide top-tier support to our diverse client base.
This full-time position offers competitive pay, comprehensive training, and a dynamic work environment. No prior call center experience required – we'll equip you with all the skills needed to succeed!
What We Offer:
- Competitive hourly pay ($18-$22)
- Comprehensive paid training
- Health benefits and 401(k)
- Performance-based bonuses
- Modern, collaborative workspace
Responsibilities
- Handle 50-60 inbound/outbound customer calls daily with professionalism
- Resolve customer inquiries, complaints, and technical issues efficiently
- Document interactions accurately in CRM system while meeting KPIs
- Collaborate with team leads to improve service delivery processes
- Maintain product knowledge through ongoing training modules
- Identify upsell opportunities while maintaining customer satisfaction
- Adhere to strict compliance and data security protocols
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience
- Exceptional verbal communication and active listening skills
- Ability to type 35+ WPM with 95% accuracy
- Proficiency with Windows OS and CRM software
- Strong problem-solving and conflict resolution abilities
- Flexible availability including evenings/weekends
- Positive attitude and resilience under pressure