Job Description
Join Coastal Connect Solutions and transform your career with our immediate-start Customer Service Representative position in Virginia Beach! Enjoy the stability of full-time employment with the flexibility of weekly pay—no more waiting for monthly checks. As a key member of our award-winning support team, you'll deliver exceptional experiences while advancing your professional skills in a dynamic, growth-oriented environment. Benefits include: health insurance, paid training, and career advancement opportunities. Apply today and start earning next week!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 95% satisfaction rate
- Resolve billing, technical, and account issues using CRM tools
- Document interactions accurately in Salesforce and maintain data integrity
- Collaborate with technical teams to escalate complex issues
- Meet/exceed KPIs for call volume, resolution time, and quality scores
- Participate in weekly coaching sessions for skill development
- Support new product launches through specialized training modules
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in call center or BPO environment
- Proficiency with CRM software (Salesforce, Zendesk) and MS Office
- Exceptional communication skills with clear, professional diction
- Type 40+ WPM with 98% accuracy in data entry tasks
- Ability to work flexible shifts including evenings/weekends
- Pass background check and drug screening
- Valid Virginia ID for onboarding