Job Description
Join our dynamic team at Elite Support Solutions and become the voice of our valued customers! We're seeking enthusiastic Customer Service Representatives in Philadelphia to deliver exceptional experiences with immediate start opportunities. Enjoy competitive weekly pay, comprehensive training, and a supportive work environment where your growth is prioritized. Help us resolve inquiries, build lasting relationships, and make a tangible impact every day. Apply today and start earning as soon as next week!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues, product questions, and service disruptions efficiently
- Document interactions accurately in CRM systems while maintaining data confidentiality
- Collaborate with technical teams to escalate complex issues and ensure timely resolutions
- Meet/exceed performance metrics including CSAT scores and handle time targets
- Contribute to process improvement initiatives to enhance customer experience
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service experience in fast-paced environments
- Strong communication skills with clear articulation and active listening
- Proficiency in CRM software (e.g., Salesforce, Zendesk) and MS Office
- Ability to multitask and prioritize tasks under time constraints
- Empathetic problem-solving mindset with conflict resolution abilities
- Must pass background check and drug screening