Job Description
Join Coastal Support Solutions and transform your career with our weekly pay Customer Service Representative position in Virginia Beach, VA! We're seeking passionate individuals to deliver exceptional support to our clients, with immediate start opportunities available. Enjoy competitive pay, comprehensive training, and a supportive environment where your growth is prioritized. Apply today and start earning faster!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Document interactions accurately in CRM systems while maintaining data privacy
- Collaborate with cross-functional teams to resolve complex technical issues
- Meet/exceed performance metrics including CSAT and resolution rates
- Proactively identify process improvement opportunities
- Adhere to company policies and regulatory compliance standards
Qualifications
- 1+ years customer service experience in high-volume environments
- Exceptional communication and active listening skills
- Proficiency with CRM software (Salesforce/Zendesk preferred)
- Ability to multitask in fast-paced digital/phone settings
- High school diploma or equivalent; college degree a plus
- Flexibility to work rotating weekends/holidays
- Strong problem-solving and conflict resolution abilities