Job Description
Join our award-winning team as a Remote Customer Service Specialist and become the voice of excellence for North Carolina families! We're seeking passionate individuals to deliver exceptional support from the comfort of your home office. Enjoy competitive pay, comprehensive benefits, and a flexible schedule while making a real impact in your local community.
Why Choose Apex Solutions?
- Industry-leading training and career advancement opportunities
- Health, dental, and vision insurance from day one
- Generous PTO and paid holidays
- Home office stipend for equipment setup
- Collaborative virtual team culture
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with local partners to resolve complex cases
- Meet/exceed quality and productivity metrics
- Identify process improvement opportunities
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience
- Strong typing skills (40+ WPM) and computer proficiency
- Excellent communication and problem-solving abilities
- Quiet, dedicated home office space
- Reliable high-speed internet connection
- Ability to work independently with minimal supervision
- North Carolina residency required