Job Description
Join ConnectCare Solutions as a Customer Service Representative and enjoy weekly pay in Cleveland, OH! We're hiring motivated professionals to deliver exceptional customer experiences while working in a supportive, modern call center environment. This role offers stability, growth opportunities, and the satisfaction of helping local communities thrive.
Why Join Us?
- Weekly paycheck (no more waiting for bi-monthly pay)
- Comprehensive benefits package including health/dental/vision
- Career advancement pathways
- Modern downtown Cleveland location with free parking
- Remote option available for qualified North Carolina candidates
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding services, billing, and technical support
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve service delivery
- Participate in ongoing training programs
- Uphold company compliance and security protocols
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service/call center experience
- Strong verbal communication and active listening skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Reliable internet for remote NC positions
- Positive attitude and problem-solving mindset
- Background check and drug screen required