Job Description
Join our elite night shift team at Global Connect Solutions and kickstart your career in customer service! We're seeking motivated individuals for our Atlanta call center positions with comprehensive paid training. As a key member of our support team, you'll provide exceptional service to clients across various industries while enjoying competitive pay, benefits, and a collaborative work environment. Our night shift schedule offers excellent work-life balance with daytime availability for personal commitments. No experience required – we provide all necessary training to set you up for success!
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries, complaints, and technical issues using company protocols
- Document interactions accurately in CRM systems while maintaining data integrity
- Meet/exceed performance metrics including call quality and resolution times
- Collaborate with team members to ensure seamless customer experiences
- Adhere to HIPAA/FERPA compliance standards when handling sensitive information
- Participate in ongoing training to enhance product knowledge and skills
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Ability to multitask in fast-paced environments
- Basic computer proficiency with Windows OS
- Reliable transportation to downtown Atlanta location
- Flexibility to work 11 PM - 7 AM schedule (including weekends)
- No prior call center experience required
- Must pass background check and drug screening