Job Description
Join our dynamic team at PrimeConnect Solutions and transform your customer service career! We're seeking passionate individuals to deliver exceptional support experiences from our Washington, Illinois headquarters. Enjoy the security of weekly paychecks and the excitement of immediate start opportunities. This role offers a competitive hourly rate, comprehensive benefits, and a supportive environment where your growth is prioritized.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve complex issues using CRM tools while maintaining 95% customer satisfaction metrics
- Process orders, returns, and payment adjustments with 100% accuracy
- Collaborate with cross-functional teams to streamline customer workflows
- Document interactions and update customer records in real-time
- Proactively identify upsell opportunities to drive revenue growth
- Adhere to compliance protocols and security standards
Qualifications
- High school diploma or equivalent; associate degree preferred
- 1+ years experience in customer service or call center environment
- Proficiency with Zendesk, Salesforce, or similar CRM platforms
- Exceptional communication skills with active listening abilities
- Ability to multitask in fast-paced digital and voice channels
- Strong problem-solving skills with attention to detail
- Flexibility to work weekends and holidays as needed
- Must pass background check and drug screening